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FAQ

  • I've just placed an order. Where is my confirmation email?
    Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to us hello@trinaty.love or whatsapp +852 6194 4708.
  • I'm unable to place my order. What can I do?
    If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email us at hello@trinaty.love or whatsapp +852 6194 4708, we can process your order manually via email or WhatsApp.
  • Can I place an Urgent Order?
    We understand some of our customer might want to order the item for special occasions. If you would like to place an URGENT order, please feel free to let us know on whatsapp +852 6194 4708.
  • Can I set my own delivery time?
    Yes definitely! If you want to deliver your order in a specific time, please feel free to type your requested delivery time range in the special instruction box under the shopping cart button.
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Every spark matters.

 

Our partnership is inspired over drinks - yes, where we have held some of the most interesting small talks on our intimate experiences. 

 

From these great conversations, we came to realize that every tiny detail is important in our experience, from the mood to every sense we have, every spark matters.

 

We are dedicated to cater the needs for satisfaction in every detail of an intimate relationship, by offering a gift box consisting of some of our finest and well-curated products.


At the same time , we hope that more female / woman can enjoy the pleasure from intimate experiences.

Being woman on new generation , we hope that we can promote and celebrate our sexual health as it is important to emotional and physical well- being.

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© Trinaty

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